Effective Date: 1.1.2024

At Former.bike, operated by Dvnc s. r. o., we strive to ensure customer satisfaction with every purchase. This Refund and Returns Policy outlines your rights and our procedures for refunds and returns.

1. Refund Eligibility

You may request a refund under the following conditions:

  • The product is damaged or defective upon delivery.
  • The product received is not as described or incorrect.
  • The product is unused and in its original packaging (for change-of-mind returns, if applicable).

Refund requests must be submitted within [Insert Timeframe, e.g., 14 days] of receiving the product.

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Customized or personalized products.
  • Digital products once downloaded or accessed.
  • Products marked as “final sale” or “non-returnable.”
  • Products damaged due to misuse, improper handling, or unauthorized modifications.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to hucko@devonic.sk or call +421 903 503 264 with your order details and reason for return.
  2. Approval: Await our confirmation and further instructions.
  3. Shipping: Return the product in its original condition and packaging to the address provided. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

We recommend using a trackable shipping method. We are not responsible for items lost during return shipping.

4. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [Insert Timeframe, e.g., 7–10 business days] to the original payment method.
  • Refunds for defective or incorrect products will include shipping costs.
  • For rejected refunds, we will provide a detailed explanation.

5. Exchanges

We offer exchanges for defective or incorrect products. Contact us within [Insert Timeframe, e.g., 14 days] of receipt to arrange an exchange. Exchanges depend on product availability. If the replacement product is unavailable, a full refund will be provided.

6. Cancellations

Orders can be canceled before they are shipped. To cancel, contact us as soon as possible at hucko@devonic.sk or +421 903 503 264.

  • If the order has already been shipped, the standard return process applies.

7. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

  • Email: hucko@devonic.sk
  • Phone: +421 903 503 264
  • Address: Zvolenská cesta 6889/115, 974 05 Banská Bystrica, Slovakia